STORE POLICY
ALL SALES ARE FINAL. NO REFUNDS will be issued. Neither do we compensate buyers remorse or accidental purchases. Item will be delivered as stated in our shipping policy.
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Thank You for ordering with SASSY GIRL HAIR !
WE ASK THAT YOUR BILLING ADDRESS AND SHIPPING ADDRESS MATCH. PLEASE MAKE SURE YOU ENTER THE CORRECT BILLING ADDRESS ASSOCIATED WITH YOUR BANK CARD.
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IF THE BILLING ADDRESS DOES NOT MATCH, YOUR PAYMENT WILL NOT PROCESS.
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IF YOU SEE A PENDING TRANSACTION AFTER A DECLINE, IT WILL FALL OFF — IT ONLY SHOWS THAT YOU ATTEMPTED THE TRANSACTION AND WERE NOT CHARGED.
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PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.
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1. How long is processing, shipping, and handling?
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There is always a processing period of 1–2 business days (Monday–Friday).
Example: If you place an order on Friday, processing will begin the next business day, which is Monday.
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Express Shipping:
Express shipping typically takes 2–5 business days, depending on your location and product availability.
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Regular Shipping:
Regular shipping usually takes 5–9 business days, depending on your location.
International Shipping:
International orders generally take 9–12 business days, depending on your location.
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All packages are shipped via USPS, UPS, DHL, or FedEx.
Please note: Business days are Monday–Friday.
2. When will my tracking number start to update?
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After your tracking email is sent, please allow 24–72 hours for the shipping activity to begin updating. Your tracking number will be delivered directly to your email — be sure to check your spam or junk folder if it’s not in your inbox.
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If you still haven’t received a tracking number after 3-6 days from placing your order, please contact us at Info@sassygirlhair.net so we can assist you right away
3. Can I make changes to my order?
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To ensure quick delivery, all orders are processed daily. Because of this, orders cannot be altered or changed once your payment is complete.